In Stock Products

• Ship within 24 hours from our Queensland headquarters, with delivery occurring within 2-6 business days for
• Australian orders. For express shipping, delivery is usually 1-3 business days.

Pre-Order Products

• We need extra handling time for pre-order products.
• These items are part of our weekly stock cycle and ship from Brisbane within 5-6 business days of your order.
• Once dispatched from Brisbane, we send orders via express shipping (usually 1–2 business days within Australia.
• Please allow enough time, as we can’t speed up the process.

International Orders

• In-stock items usually arrive within 5-12 business days.
• Pre-order items take an additional 5–6 business days to prepare before shipping. Total delivery time varies by region:

Shipping to New Zealand

Estimated delivery: 9–15 business days

Shipping to USA & Canada

Estimated delivery: 12–18 business days

Shipping to the Rest of the World

Estimated delivery: 15–19 business days

If your order includes both, we’ll ship them together once the pre-order is ready.

All orders are shipped directly from our warehouse in Rothwell, Queensland, Australia.

Yes, please contact us via email, text or instagram dm

You will get an e-mail from us telling you that your order has shipped. Inside that is a link to track your order. If you have any issues, please email us at info@otherworldfashion.com

We ship anywhere within Australia, New Zealand, USA, Canada, UK, and Europe. If your country is not on the list, please email us at info@otherworldfashion.com

• In-stock items ship within 24 hours (Mon–Fri).
• Pre-order items take 5–6 business days to prepare. Then sent via express post.
• If your order includes both, we’ll ship them together once the pre-order is ready.
• We dispatch orders as quickly as possible, but pre-order times cannot be shortened.

For sure, we’ve all been there! Express shipping is available at checkout — for in-stock items only. Order before 11am and we’ll ship same day! Need it urgently? Email us at info@otherworldfashion.com and we’ll bump your order to the top.

Important note: pre-orders and shoes are not included in express shipping eligibility.

Yes, you can change or cancel your order — just contact us within 24 hours after your purchase.

We’re Otherworld Fashion — a little Aussie misfit brand serving Gothic, Steampunk, and alternative looks from our lair in Brisbane. We ship worldwide with love (and attitude).

We operate exclusively from our headquarters in Rothwell, QLD, Australia.

Sounds dreamy! Maybe one day! Alas, for now we only sell online but we can arrange an appointment at our Rothwell location for pickup and viewing stock. Please email us at info@otherworldfashion.com to discuss.

Our customer service team is available Monday to Friday, 9 am–5 pm (AEST).

You can contact us via email, phone call, text, or WhatsApp chat.

Email: info@otherworldfashion.com

Phone (Australia): 0494 314 818

Phone (Overseas): +61 494 314 818

Instagram: @otherworldfashion

Text / WhatsApp: Message us directly on the same number during business hours.

We want you to be 100% happy with your shopping experience at OtherWorld Fashion! If for any reason you aren’t happy, we make it easy to return your item to us.

Please ensure the item is in its original, unworn condition with tags attached. Customers are responsible for the return shipping costs, unless product is faulty, but we cover the cost of shipping the new item if an exchange is requested.

For further assistance, feel free to contact us via our customer service.

Find out more about our return policy.

If you need to return a product, please send it back to our return address in Australia:

OtherWorld Fashion

73 Promenade Circuit

Rothwell QLD 4022

Australia

Yes, absolutely! You can exchange for a new style or size within 30 days of delivery. See detailed policyhere.