• Australia: Usually 6–9 business days.
  
• New Zealand: Usually 15–19 business days.
  
• International: Usually 15–25 business days.
  
• Custom-made items usually require around 3–4 weeks production time before shipping.
  

All orders are shipped directly from our warehouse in Rothwell, Queensland, Australia.

Yes you can, please contact us as soon as possble:

• Email: info@otherworldfashion.com
• Call or Text: 0494 314 818 (Australia)
• Instagram: @otherworldfashion.com

You will get an e-mail from us telling you that your order has shipped. Inside that is a link to track your order. If you have any issues, please email us at info@otherworldfashion.com

We ship anywhere within Australia, New Zealand, USA, Canada, UK, and Europe. If your country is not on the list, please email us at info@otherworldfashion.com

• Standard items usually take 4–6 business days to prepare before shipping.
• Australian orders are sent via Australia Post Express.
• Overseas orders are shipped with Australia Post Standard International.
• Custom-made orders usually require around 3–4 weeks preparation time before shipping.

• Please contact us before ordering so we can check what is possible for your timeframe.
• Some standard items may be available for faster dispatch depending on stock cycle and warehouse arrival dates.
  
• Custom-made items cannot be rushed and usually require around 3–4 weeks production time.

Yes, you can change or cancel your order — just contact us within 24 hours after your purchase.

OtherWorld Fashion is a Brisbane-based alternative fashion store specialising in Gothic, Steampunk, Victorian, Punk, Vampire and fantasy-inspired clothing. We ship worldwide and focus on hard-to-find styles, extended sizing, and statement pieces from alternative fashion brands and custom collections.

We operate exclusively from our headquarters in Rothwell, QLD, Australia.

Sounds dreamy! Maybe one day! Alas, for now we only sell online but we can arrange an appointment at our Rothwell location for pickup and viewing stock. Please email us at info@otherworldfashion.com to discuss.

Our customer service team is available Monday to Friday, 9 am–5 pm (AEST).

You can contact us via email, phone call, text, or WhatsApp chat.

Email: info@otherworldfashion.com

Phone (Australia): 0494 314 818

Phone (Overseas): +61 494 314 818

Instagram: @otherworldfashion

Text / WhatsApp: Message us directly on the same number during business hours.

We want you to be 100% happy with your shopping experience at OtherWorld Fashion! If for any reason you aren’t happy, we make it easy to return your item to us.

Please ensure the item is in its original, unworn condition with tags attached. Customers are responsible for the return shipping costs, unless product is faulty, but we cover the cost of shipping the new item if an exchange is requested.

For further assistance, feel free to contact us via our customer service.

Find out more about our return policy.

If you need to return a product, please send it back to our return address in Australia:

OtherWorld Fashion

73 Promenade Circuit

Rothwell QLD 4022

Australia

Yes, absolutely! You can exchange for a new style or size within 30 days of delivery. See detailed policyhere.