FAQ
Have questions? We've got answers!
ORDERS
We usually ship your order within 5-6 business days (Monday to Friday, excluding public holidays).
Once your order has been shipped, you will receive a tracking email. If you have not received a tracking number after 6 business days, please contact us and we will be happy to assist.
You will receive an order confirmation email shortly after placing your order. If you do not receive it, please check your spam folder or contact us for assistance.
Yes you can, please contact us as soon as possble:
- Email: info@otherworldfashion.com
- Call or Text: 0494 314 818 (Australia)
- Instagram: @otherworldfashion
Once your order has been shipped, you will receive an email with your tracking number and a link to track your parcel. If you have any issues, please email us at info@otherworldfashion.com and we will be happy to help.
SHIPPING
Most orders arrive within the following estimated timeframes:
- Australia: 6–9 business days, depending on your location
- New Zealand: 8–12 business days
- USA: 18-22 business days
- Rest of the world: 12–20 business days
These are estimates only. Delivery may be faster or take longer due to customs, postal delays or your location.
Orders are usually prepared and shipped within 5-6 business days. Processing may take longer during busy seasons. You’ll receive a tracking email once your order has been dispatched.
We offer free shipping on orders over $99 to Australia and New Zealand. Orders under $99 are charged a flat shipping rate of $5.95.
Shipping costs for all other countries are calculated automatically at checkout based on your location and the items in your order.
Most of our products require 5-6 business days handling time, so overnight delivery is not possible for most orders.
Yes, we ship worldwide. Shipping times depend on your country. New Zealand orders usually arrive within 15-19 business days, USA 19-22 days, rest of the world take 21-25 business days.
All of our products are covered by a warranty against manufacturing defects. If you believe your item is faulty, please email us with photos and a description of the issue. We will assess the problem and arrange a replacement, repair, store credit, or refund where appropriate.
RETURNS & EXCHANGES
You can return or exchange unworn items within 30 days of receiving your order without any restocking or exchange fees.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Please email us at info@otherworldfashion.com and one of our friendly customer service team members will provide you with return or exchange instructions.
Please don't panic. All of our products are covered by a warranty. Simply email us with details and photos of the issue, and we will work with you to arrange a replacement or suitable solution.
OUR PRODUCTS
Each product has its own size chart. Please check the product page for detailed measurements and sizing advice before placing your order.
Many of our products are made with faux leather and synthetic materials, but we cannot guarantee that every item is completely vegan. Some products may contain animal-derived materials such as leather, wool, feathers or glue. Please contact us before ordering if you need confirmation about a specific item.
Yes, we offer digital gift cards that can be used across our store. Gift cards are delivered by email and make a great last-minute gift.
OTHER
Yes. We are always interested in working with models, bloggers, content creators and influencers who share our passion for alternative fashion. Please email us at info@otherworldfashion.com and tell us a little about yourself, your audience, and how you would like to collaborate.
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